from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Service Design Course provides practical tools to enhance end-to-end retail experiences, from online purchases to delivery, assembly, and support. Participants learn to map customer journeys, blueprint services, align partners, and optimize operations using clear metrics, experiments, and feedback loops. The course builds skills to make confident recommendations, manage change, and develop reliable, customer-centered retail services that deliver measurable results.
Elevify advantages
Develop skills
- Service journey mapping: design end-to-end retail experiences that convert.
- Service blueprinting: align frontstage, backstage, and partners in one view.
- Rapid user research: run lean studies and turn insights into clear actions.
- Metrics and experimentation: pick KPIs and test service changes with confidence.
- Operations integration: connect systems, SLAs, and workflows for smooth delivery.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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