Internal and External Communication Course
Master internal and external communication for high-stakes moments in healthcare software outages. Learn clear messaging, crisis response, and stakeholder updates that protect trust, support teams, and strengthen your organization’s reputation across healthcare and other sectors with practical tools and templates.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical tools to manage high-stress healthcare software outages clearly and confidently. Quickly assess incidents, align leadership, and create precise updates for media, clients, and staff. Develop reusable templates, master approval processes, and foster lasting trust via transparent, consistent messaging.
Elevify advantages
Develop skills
- Crisis messaging: craft fast, clear updates for media, clients, and regulators.
- Internal comms: design calm, supportive emails, scripts, and manager guidance.
- Channel strategy: adapt tone and length for social, email, and executive briefings.
- Healthcare outage comms: explain incidents simply within HIPAA and legal limits.
- Reputation recovery: plan post-incident reports, apologies, and trust-building.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
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