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WFM Technician Course

WFM Technician Course
flexible workload of 4 to 360h
certificate recognized by MEC

What will I learn?

Advance your career in the call centre industry with our Workforce Management (WFM) Technician Course, specifically designed to equip professionals with vital workforce management skills. Delve into data analysis, mastering industry-standard service levels and Average Handling Time (AHT). Learn to develop impactful reports, optimise scheduling, and effectively reduce costs. Gain a comprehensive understanding of call centre operations, leverage technology, and improve performance using key metrics. This concise, high-impact course offers practical insights to enhance efficiency and drive success in your role.

Elevify advantages

Develop skills

  • Master data analysis: Effectively analyse call volume and handling time data.
  • Craft reports: Structure and present workforce management insights in a clear and concise manner.
  • Optimise costs: Implement cost-reduction strategies and manage budgets efficiently.
  • Enhance scheduling: Develop efficient schedules for peak and off-peak hours.
  • Boost efficiency: Reduce idle time using flexible scheduling solutions.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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