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Social Media Customer Service Manager Course
Boost your call centre career prospects with our Social Media Customer Service Manager Course. Become proficient in engaging with customers on platforms like Facebook, Instagram, and Twitter. Learn to analyse interactions, frame understanding responses, and maintain a professional demeanour. Improve your skills in brand reputation management, handling critical situations, and problem resolution. Foster trust, nurture loyalty, and improve customer satisfaction. This focused, high-impact course is designed for working professionals seeking relevant, practical learning.
- Become proficient in using social media platforms for effective customer service.
- Analyse customer feedback to improve interactions.
- Frame understanding, clear, and concise responses.
- Manage brand reputation and handle crises on social media.
- Develop and implement effective problem resolution strategies.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Boost your call centre career prospects with our Social Media Customer Service Manager Course. Become proficient in engaging with customers on platforms like Facebook, Instagram, and Twitter. Learn to analyse interactions, frame understanding responses, and maintain a professional demeanour. Improve your skills in brand reputation management, handling critical situations, and problem resolution. Foster trust, nurture loyalty, and improve customer satisfaction. This focused, high-impact course is designed for working professionals seeking relevant, practical learning.
Elevify advantages
Develop skills
- Become proficient in using social media platforms for effective customer service.
- Analyse customer feedback to improve interactions.
- Frame understanding, clear, and concise responses.
- Manage brand reputation and handle crises on social media.
- Develop and implement effective problem resolution strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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