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Quality Supervisor Course
Advance your career in the call centre industry with our Quality Supervisor Course, designed to improve your skills in quality enhancement and call analysis. Learn how to set up efficient monitoring systems, create effective training and incentive schemes, and become proficient in call analysis methods. Gain expertise in assessing communication abilities, understanding key performance indicators such as QA scores and CSAT, and using important tools like CRM systems. Turn feedback into practical strategies and significantly boost customer satisfaction.
- Implement Monitoring Systems: Learn the necessary tools to improve call quality and efficiency.
- Design Training Programs: Develop effective training initiatives for call centre excellence.
- Evaluate Communication Skills: Analyse and enhance agent-customer interactions.
- Provide Constructive Feedback: Offer actionable suggestions for performance improvement.
- Understand Call Centre KPIs: Optimise metrics like QA, FCR, AHT, and CSAT.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Advance your career in the call centre industry with our Quality Supervisor Course, designed to improve your skills in quality enhancement and call analysis. Learn how to set up efficient monitoring systems, create effective training and incentive schemes, and become proficient in call analysis methods. Gain expertise in assessing communication abilities, understanding key performance indicators such as QA scores and CSAT, and using important tools like CRM systems. Turn feedback into practical strategies and significantly boost customer satisfaction.
Elevify advantages
Develop skills
- Implement Monitoring Systems: Learn the necessary tools to improve call quality and efficiency.
- Design Training Programs: Develop effective training initiatives for call centre excellence.
- Evaluate Communication Skills: Analyse and enhance agent-customer interactions.
- Provide Constructive Feedback: Offer actionable suggestions for performance improvement.
- Understand Call Centre KPIs: Optimise metrics like QA, FCR, AHT, and CSAT.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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