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Performance Analyst Course

Performance Analyst Course
flexible workload of 4 to 360h
certificate recognized by MEC

What will I learn?

Take your call centre career to the next level with our Performance Analyst Course, specifically tailored to equip professionals in India with crucial data analysis and reporting skills. Develop expertise in data cleansing, visualisation techniques, and statistical methods to accurately understand trends and patterns relevant to the Indian market. Learn how to define and measure Key Performance Indicators (KPIs), improve communication through well-structured reports, and use time series analysis for future predictions. Gain the skills to implement performance enhancements and confidently make decisions based on data.

Elevify advantages

Develop skills

  • Become proficient in data visualisation: Develop and interpret effective visual reports for the Indian business environment.
  • Analyse performance metrics: Define and measure key call centre KPIs specific to the Indian context.
  • Perform statistical analysis: Apply techniques for hypothesis testing and regression relevant to Indian data.
  • Communicate insights effectively: Structure and clearly present analytical findings for Indian stakeholders.
  • Identify trends and patterns: Use time series analysis for forecasting within the Indian market.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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