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Customer Retention Technician Course
Take your call centre career to the next level with our Customer Retention Technician Course. Become proficient in effective communication skills, including techniques for persuasion and managing challenging conversations. Understand customer churn, its impact on the business, and strategies to tackle it. Learn to develop and implement retention strategies, analyse customer feedback, and manage projects efficiently. This course provides you with practical, high-quality skills to improve customer satisfaction and drive business success.
- Master persuasive communication to enhance customer interactions.
- Analyse customer feedback to identify trends and improve service.
- Develop effective retention strategies to reduce customer churn.
- Plan and execute projects with precision for optimal results.
- Allocate resources efficiently to maximise retention efforts.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Take your call centre career to the next level with our Customer Retention Technician Course. Become proficient in effective communication skills, including techniques for persuasion and managing challenging conversations. Understand customer churn, its impact on the business, and strategies to tackle it. Learn to develop and implement retention strategies, analyse customer feedback, and manage projects efficiently. This course provides you with practical, high-quality skills to improve customer satisfaction and drive business success.
Elevify advantages
Develop skills
- Master persuasive communication to enhance customer interactions.
- Analyse customer feedback to identify trends and improve service.
- Develop effective retention strategies to reduce customer churn.
- Plan and execute projects with precision for optimal results.
- Allocate resources efficiently to maximise retention efforts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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