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Customer Experience Specialist Course
Take your call centre career to the next level with our Customer Experience Specialist Course. Become proficient in strategy development by implementing change management and creating customer-focused approaches. Improve your communication skills through active listening and effective conversation methods. Learn to gather and analyse feedback, map customer journeys, and pinpoint key touchpoints. Understand the intricacies of call centre operations, overcome challenges, and enhance performance metrics. Plan and execute tasks effectively by setting KPIs and managing resources efficiently.
- Become proficient in change management to improve customer experiences.
- Develop customer-focused strategies for call centres.
- Excel in active listening and clear communication.
- Analyse feedback to drive continuous improvement.
- Map customer journeys to identify and resolve pain points.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Take your call centre career to the next level with our Customer Experience Specialist Course. Become proficient in strategy development by implementing change management and creating customer-focused approaches. Improve your communication skills through active listening and effective conversation methods. Learn to gather and analyse feedback, map customer journeys, and pinpoint key touchpoints. Understand the intricacies of call centre operations, overcome challenges, and enhance performance metrics. Plan and execute tasks effectively by setting KPIs and managing resources efficiently.
Elevify advantages
Develop skills
- Become proficient in change management to improve customer experiences.
- Develop customer-focused strategies for call centres.
- Excel in active listening and clear communication.
- Analyse feedback to drive continuous improvement.
- Map customer journeys to identify and resolve pain points.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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