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CRM Systems Technician Course

CRM Systems Technician Course
flexible workload of 4 to 360h
certificate recognized by MEC

What will I learn?

Advance your call centre career with our CRM Systems Technician Course, designed to improve your skills in optimising CRM systems for maximum efficiency. Get to know CRM architecture, identify system shortcomings, and explore key features customised for call centres. Stay up-to-date with the latest CRM technologies and learn how to conduct useful training sessions. Master data analysis, define success measures, and put in place ongoing improvement plans. Gain practical skills in testing, quality assurance, and smooth feature integration. Enrol now to transform your CRM capabilities!

Elevify advantages

Develop skills

  • Optimise CRM architecture for better call centre performance.
  • Identify and fix CRM system shortcomings for smooth operations.
  • Analyse CRM features to improve call centre efficiency.
  • Develop training materials for effective CRM user support.
  • Put in place continuous improvement plans using data insights.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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