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CRM Systems Technician Course
Advance your call centre career with our CRM Systems Technician Course, designed to improve your skills in optimising CRM systems for maximum efficiency. Get to know CRM architecture, identify system shortcomings, and explore key features customised for call centres. Stay up-to-date with the latest CRM technologies and learn how to conduct useful training sessions. Master data analysis, define success measures, and put in place ongoing improvement plans. Gain practical skills in testing, quality assurance, and smooth feature integration. Enrol now to transform your CRM capabilities!
- Optimise CRM architecture for better call centre performance.
- Identify and fix CRM system shortcomings for smooth operations.
- Analyse CRM features to improve call centre efficiency.
- Develop training materials for effective CRM user support.
- Put in place continuous improvement plans using data insights.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Advance your call centre career with our CRM Systems Technician Course, designed to improve your skills in optimising CRM systems for maximum efficiency. Get to know CRM architecture, identify system shortcomings, and explore key features customised for call centres. Stay up-to-date with the latest CRM technologies and learn how to conduct useful training sessions. Master data analysis, define success measures, and put in place ongoing improvement plans. Gain practical skills in testing, quality assurance, and smooth feature integration. Enrol now to transform your CRM capabilities!
Elevify advantages
Develop skills
- Optimise CRM architecture for better call centre performance.
- Identify and fix CRM system shortcomings for smooth operations.
- Analyse CRM features to improve call centre efficiency.
- Develop training materials for effective CRM user support.
- Put in place continuous improvement plans using data insights.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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