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Call Center Supervisor Course
Take your career to the next level with our Call Centre Supervisor Course, crafted to equip professionals with vital skills for success. Become proficient in key performance indicators to improve team performance and customer satisfaction levels. Learn to manage escalations through effective communication and team coordination. Address prevalent challenges such as high attrition rates and maintaining quality standards. Streamline processes using Six Sigma, Lean Management, and technology integration. Develop practical action plans with well-defined objectives and resource allocation. Enrol now and transform your supervisory skills!
- Master KPIs: Enhance team efficiency and customer satisfaction.
- Resolve Escalations: Skillfully navigate and manage customer issues.
- Optimise Processes: Implement Six Sigma and Lean management methodologies.
- Enhance Communication: Develop effective team coordination abilities.
- Action Planning: Allocate resources and establish clear, measurable goals.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Take your career to the next level with our Call Centre Supervisor Course, crafted to equip professionals with vital skills for success. Become proficient in key performance indicators to improve team performance and customer satisfaction levels. Learn to manage escalations through effective communication and team coordination. Address prevalent challenges such as high attrition rates and maintaining quality standards. Streamline processes using Six Sigma, Lean Management, and technology integration. Develop practical action plans with well-defined objectives and resource allocation. Enrol now and transform your supervisory skills!
Elevify advantages
Develop skills
- Master KPIs: Enhance team efficiency and customer satisfaction.
- Resolve Escalations: Skillfully navigate and manage customer issues.
- Optimise Processes: Implement Six Sigma and Lean management methodologies.
- Enhance Communication: Develop effective team coordination abilities.
- Action Planning: Allocate resources and establish clear, measurable goals.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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