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Bilingual Operator Course
Advance your call centre career with our Bilingual Operator Course, crafted for professionals aiming to thrive in a fast-paced setting. Learn effective communication techniques, including active listening and non-verbal cues, to improve customer interactions. Build problem-solving strategies and stress management techniques to stay professional under pressure. Become proficient in bilingual communication, cultural awareness, and call centre operations, ensuring you provide excellent service and efficiently address varied customer requirements.
- Become skilled in active listening for effective customer interactions.
- Improve bilingual communication skills with cultural awareness.
- Develop problem-solving abilities for efficient solutions.
- Manage stress and maintain professionalism when under pressure.
- Optimise call handling using advanced call centre software.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Advance your call centre career with our Bilingual Operator Course, crafted for professionals aiming to thrive in a fast-paced setting. Learn effective communication techniques, including active listening and non-verbal cues, to improve customer interactions. Build problem-solving strategies and stress management techniques to stay professional under pressure. Become proficient in bilingual communication, cultural awareness, and call centre operations, ensuring you provide excellent service and efficiently address varied customer requirements.
Elevify advantages
Develop skills
- Become skilled in active listening for effective customer interactions.
- Improve bilingual communication skills with cultural awareness.
- Develop problem-solving abilities for efficient solutions.
- Manage stress and maintain professionalism when under pressure.
- Optimise call handling using advanced call centre software.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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