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Telecollections Technician Course

Telecollections Technician Course
from 4 to 360h flexible workload
certificate recognized by the MEC

What will I learn?

Take your call centre career to the next level with our Telecollections Technician Course (Irish Edition), designed for professionals looking to master the essential skills of debt collection. You'll learn effective time management, legal and ethical practices, and advanced communication techniques tailored for the Irish context. Develop expertise in handling objections, negotiation strategies, and keeping customers happy. Our concise, high-quality course will help you shine when balancing multiple accounts, ensuring privacy, and keeping a positive attitude, all at your own pace.

Elevify advantages

Develop skills

  • Master time management: Prioritise tasks and balance multiple accounts efficiently.
  • Navigate legalities: Understand debt collection laws and ethical practices specific to Ireland.
  • Overcome objections: Identify and address common customer objections effectively.
  • Communicate clearly: Use empathy, active listening, and clear communication.
  • Enhance customer satisfaction: Measure and improve customer experiences.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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