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Speech Analytics Technician Course

Speech Analytics Technician Course
from 4 to 360h flexible workload
certificate recognized by the MEC

What will I learn?

Boost your call centre career with our Speech Analytics Technician Course (Irish Edition). Become skilled in data preparation, cleaning, and gathering methods to turn raw call data into useful insights. Learn how to use the latest speech analytics software for transcription, sentiment analysis and spotting trends. Develop your report writing and presentation skills to give clear insights and recommendations. Improve call centre operations through tech upgrades and process optimisation. Sign up today and become a key player in the call centre sector.

Elevify advantages

Develop skills

  • Master data cleaning: Get rid of unnecessary information and deal with any missing bits efficiently.
  • Create insightful reports: Put together clear reports and present actionable insights.
  • Analyse call centre trends: Spot the busiest times and link them to satisfaction levels.
  • Use speech analytics tools: Transcribe audio and carry out sentiment analysis.
  • Generate actionable insights: Suggest training and recommend ways to improve processes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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