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Social Media Customer Service Manager Course

Social Media Customer Service Manager Course
from 4 to 360h flexible workload
certificate recognized by the MEC

What will I learn?

Take your call centre career to the next level with our Social Media Customer Service Manager Course. Become a dab hand at connecting with customers on Facebook, Instagram, and Twitter. Learn how to analyse interactions, write understanding responses, and keep a professional tone. Sharpen your skills in brand image management, dealing with tricky situations, and solving problems. Build trust, encourage loyalty, and give customer satisfaction a boost. This to-the-point, top-notch course is made for busy professionals after useful, impactful learning.

Elevify advantages

Develop skills

  • Get to grips with social media platforms for great customer service.
  • Analyse feedback to make customer interactions better.
  • Write understanding, clear, and to-the-point responses.
  • Manage brand image and deal with crises on social media.
  • Come up with and use effective problem-solving approaches.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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