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Social Media Customer Service Manager Course
Take your call centre career to the next level with our Social Media Customer Service Manager Course. Become a dab hand at connecting with customers on Facebook, Instagram, and Twitter. Learn how to analyse interactions, write understanding responses, and keep a professional tone. Sharpen your skills in brand image management, dealing with tricky situations, and solving problems. Build trust, encourage loyalty, and give customer satisfaction a boost. This to-the-point, top-notch course is made for busy professionals after useful, impactful learning.
- Get to grips with social media platforms for great customer service.
- Analyse feedback to make customer interactions better.
- Write understanding, clear, and to-the-point responses.
- Manage brand image and deal with crises on social media.
- Come up with and use effective problem-solving approaches.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Take your call centre career to the next level with our Social Media Customer Service Manager Course. Become a dab hand at connecting with customers on Facebook, Instagram, and Twitter. Learn how to analyse interactions, write understanding responses, and keep a professional tone. Sharpen your skills in brand image management, dealing with tricky situations, and solving problems. Build trust, encourage loyalty, and give customer satisfaction a boost. This to-the-point, top-notch course is made for busy professionals after useful, impactful learning.
Elevify advantages
Develop skills
- Get to grips with social media platforms for great customer service.
- Analyse feedback to make customer interactions better.
- Write understanding, clear, and to-the-point responses.
- Manage brand image and deal with crises on social media.
- Come up with and use effective problem-solving approaches.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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