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Quality Supervisor Course

Quality Supervisor Course
from 4 to 360h flexible workload
certificate recognized by the MEC

What will I learn?

Elevate your call centre career with our Quality Supervisor Course, designed to enhance your skills in quality improvement and call analysis. Learn to implement effective monitoring systems, design impactful training and incentive programmes, and master call analysis techniques. Gain expertise in evaluating communication skills, understanding key performance indicators like QA scores and CSAT, and utilising essential tools like CRM systems. Transform feedback into actionable plans and drive customer satisfaction to new heights.

Elevify advantages

Develop skills

  • Implement Monitoring Systems: Master tools to enhance call quality and efficiency.
  • Design Training Programmes: Create impactful training for call centre excellence.
  • Evaluate Communication Skills: Analyse and improve agent-customer interactions.
  • Provide Constructive Feedback: Deliver actionable insights for performance growth.
  • Understand Call Centre KPIs: Optimise metrics like QA, FCR, AHT, and CSAT.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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