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Performance Analyst Course

Performance Analyst Course
from 4 to 360h flexible workload
certificate recognized by the MEC

What will I learn?

Take your call centre career to the next level with our Performance Analyst Course, designed to give professionals the vital skills they need in data analysis and reporting. Get to grips with data cleaning, visualisation, and statistical methods to properly understand trends and patterns. Learn how to define and measure key performance indicators, improve communication with well-structured reports, and use time series analysis for forecasting. Develop the expertise to drive performance improvements and make confident, data-driven decisions.

Elevify advantages

Develop skills

  • Become a whiz at data visualisation: Create and understand visual reports that really make an impact.
  • Analyse performance metrics: Define and measure key call centre KPIs.
  • Carry out statistical analysis: Use methods for hypothesis testing and regression.
  • Communicate insights clearly: Structure and present your analytical findings in a way that's easy to follow.
  • Spot trends and patterns: Use time series analysis for forecasting.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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