Free course
US$0.00
Premium course
US$30.90
Performance Analyst Course
Take your call centre career to the next level with our Performance Analyst Course, designed to give professionals the vital skills they need in data analysis and reporting. Get to grips with data cleaning, visualisation, and statistical methods to properly understand trends and patterns. Learn how to define and measure key performance indicators, improve communication with well-structured reports, and use time series analysis for forecasting. Develop the expertise to drive performance improvements and make confident, data-driven decisions.
- Become a whiz at data visualisation: Create and understand visual reports that really make an impact.
- Analyse performance metrics: Define and measure key call centre KPIs.
- Carry out statistical analysis: Use methods for hypothesis testing and regression.
- Communicate insights clearly: Structure and present your analytical findings in a way that's easy to follow.
- Spot trends and patterns: Use time series analysis for forecasting.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Take your call centre career to the next level with our Performance Analyst Course, designed to give professionals the vital skills they need in data analysis and reporting. Get to grips with data cleaning, visualisation, and statistical methods to properly understand trends and patterns. Learn how to define and measure key performance indicators, improve communication with well-structured reports, and use time series analysis for forecasting. Develop the expertise to drive performance improvements and make confident, data-driven decisions.
Elevify advantages
Develop skills
- Become a whiz at data visualisation: Create and understand visual reports that really make an impact.
- Analyse performance metrics: Define and measure key call centre KPIs.
- Carry out statistical analysis: Use methods for hypothesis testing and regression.
- Communicate insights clearly: Structure and present your analytical findings in a way that's easy to follow.
- Spot trends and patterns: Use time series analysis for forecasting.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course