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Dealings Course
Give your call centre career a boost with The Dealings Course, designed to improve your skills in understanding customers, solving problems, and handling the stress that comes with the job. Learn how to build trust, understand how people are feeling, and show empathy. Develop strong communication and negotiation skills to deal with objections and find solutions that work for everyone. Learn to manage stress, stay professional, and keep customers coming back through tailored interactions. Sign up now for a learning experience that will change the way you work and fits into your life.
- Build trust: Learn the best ways to get on well with customers.
- Solve problems: Come up with smart ways to fix issues for customers.
- Manage stress: Keep your cool and stay professional when things get tough.
- Retain customers: Make customers more loyal by giving them a personal service.
- Resolve conflicts: Sort out disagreements and calm things down when tensions are high.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Give your call centre career a boost with The Dealings Course, designed to improve your skills in understanding customers, solving problems, and handling the stress that comes with the job. Learn how to build trust, understand how people are feeling, and show empathy. Develop strong communication and negotiation skills to deal with objections and find solutions that work for everyone. Learn to manage stress, stay professional, and keep customers coming back through tailored interactions. Sign up now for a learning experience that will change the way you work and fits into your life.
Elevify advantages
Develop skills
- Build trust: Learn the best ways to get on well with customers.
- Solve problems: Come up with smart ways to fix issues for customers.
- Manage stress: Keep your cool and stay professional when things get tough.
- Retain customers: Make customers more loyal by giving them a personal service.
- Resolve conflicts: Sort out disagreements and calm things down when tensions are high.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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