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Customer Service Training Course

Customer Service Training Course
from 4 to 360h flexible workload
certificate recognized by the MEC

What will I learn?

Elevate your call centre career with our Customer Service Training Course, designed to hone your skills in handling customer interactions effectively. Delve into customer service fundamentals, tackle common call centre challenges, and master customer expectations. Engage in interactive training techniques, including role-playing and feedback methods, to refine your communication skills. Learn to manage difficult customers, turn negative experiences into positive outcomes, and continuously improve your training effectiveness. Join now for a transformative learning experience!

Elevify advantages

Develop skills

  • Master customer service fundamentals for effective interactions.
  • Develop empathy to enhance customer satisfaction and loyalty.
  • Implement de-escalation techniques to manage difficult situations.
  • Utilise feedback to continuously improve service quality.
  • Design engaging training modules for real-world application.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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