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Customer Service Representative Course
Give your call centre career a boost with our Customer Service Representative Course, designed to improve your skills in conflict resolution, problem-solving, and customer satisfaction. Master de-escalation techniques, negotiation skills, and effective communication to handle tricky customers with ease. Learn to build customer loyalty, manage your time efficiently, and keep a cool head under pressure. Stay up-to-date on product knowledge and develop empathy and emotional intelligence to ensure top-notch service and customer retention.
- Master de-escalation: Calmly sort out conflicts using effective techniques.
- Enhance problem-solving: Spot and put practical solutions into action quickly.
- Boost customer loyalty: Build strong relationships and make sure customers are happy.
- Communicate effectively: Use empathy and clarity to connect with customers.
- Manage time wisely: Prioritise tasks and handle calls efficiently.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Give your call centre career a boost with our Customer Service Representative Course, designed to improve your skills in conflict resolution, problem-solving, and customer satisfaction. Master de-escalation techniques, negotiation skills, and effective communication to handle tricky customers with ease. Learn to build customer loyalty, manage your time efficiently, and keep a cool head under pressure. Stay up-to-date on product knowledge and develop empathy and emotional intelligence to ensure top-notch service and customer retention.
Elevify advantages
Develop skills
- Master de-escalation: Calmly sort out conflicts using effective techniques.
- Enhance problem-solving: Spot and put practical solutions into action quickly.
- Boost customer loyalty: Build strong relationships and make sure customers are happy.
- Communicate effectively: Use empathy and clarity to connect with customers.
- Manage time wisely: Prioritise tasks and handle calls efficiently.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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