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Customer Service Management Course
Give your call centre career a boost with our Customer Service Management Course, designed to empower professionals with the essential skills for success. Master strategy development, process improvement, and training techniques to enhance operations. Learn how to implement change effectively, make the most of cutting-edge technology, and improve customer satisfaction. Delve into root cause analysis, understand call centre dynamics, and refine your reporting and communication skills. Join us for a transformative learning experience that delivers practical, high-quality insights.
- Master process improvement for efficient call centre operations.
- Develop strategic training to enhance team performance.
- Implement change management for seamless transitions.
- Make the most of technology to boost call centre productivity.
- Analyse root causes to resolve customer service issues.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Give your call centre career a boost with our Customer Service Management Course, designed to empower professionals with the essential skills for success. Master strategy development, process improvement, and training techniques to enhance operations. Learn how to implement change effectively, make the most of cutting-edge technology, and improve customer satisfaction. Delve into root cause analysis, understand call centre dynamics, and refine your reporting and communication skills. Join us for a transformative learning experience that delivers practical, high-quality insights.
Elevify advantages
Develop skills
- Master process improvement for efficient call centre operations.
- Develop strategic training to enhance team performance.
- Implement change management for seamless transitions.
- Make the most of technology to boost call centre productivity.
- Analyse root causes to resolve customer service issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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