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Customer Retention Technician Course
Take your call centre career to the next level with our Customer Retention Technician Course. You'll master effective communication skills, including persuasive techniques and dealing with tricky conversations. Get a real understanding of customer churn, how it affects business, and the best ways to fight it. Learn how to plan and put retention strategies in place, analyse what customers are saying, and manage projects like a pro. This course will give you practical, top-quality skills to really boost customer satisfaction and help the business thrive.
- Master persuasive communication to improve how you connect with customers.
- Analyse customer feedback to spot patterns and make services better.
- Develop strong retention strategies to cut down on customers leaving.
- Plan and run projects carefully to get the best possible results.
- Use resources wisely to get the most out of retention efforts.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Take your call centre career to the next level with our Customer Retention Technician Course. You'll master effective communication skills, including persuasive techniques and dealing with tricky conversations. Get a real understanding of customer churn, how it affects business, and the best ways to fight it. Learn how to plan and put retention strategies in place, analyse what customers are saying, and manage projects like a pro. This course will give you practical, top-quality skills to really boost customer satisfaction and help the business thrive.
Elevify advantages
Develop skills
- Master persuasive communication to improve how you connect with customers.
- Analyse customer feedback to spot patterns and make services better.
- Develop strong retention strategies to cut down on customers leaving.
- Plan and run projects carefully to get the best possible results.
- Use resources wisely to get the most out of retention efforts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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