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CRM Systems Technician Course
Take your call centre career to the next level with our CRM Systems Technician Course, designed to boost your expertise in optimising CRM systems for top-notch efficiency. Delve into CRM architecture, spot system shortcomings, and explore key features tailored for call centres. Keep ahead of the curve with the latest CRM technologies and learn how to run effective training sessions. Master data analysis, set success measures, and put continuous improvement strategies into practice. Pick up practical skills in testing, quality assurance, and smooth feature integration. Sign up now to transform your CRM skills!
- Optimise CRM architecture for enhanced call centre performance.
- Spot and sort out CRM system shortcomings for smooth operations.
- Analyse CRM features to improve call centre efficiency.
- Develop training materials for effective CRM user support.
- Put continuous improvement strategies into practice using data insights.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Take your call centre career to the next level with our CRM Systems Technician Course, designed to boost your expertise in optimising CRM systems for top-notch efficiency. Delve into CRM architecture, spot system shortcomings, and explore key features tailored for call centres. Keep ahead of the curve with the latest CRM technologies and learn how to run effective training sessions. Master data analysis, set success measures, and put continuous improvement strategies into practice. Pick up practical skills in testing, quality assurance, and smooth feature integration. Sign up now to transform your CRM skills!
Elevify advantages
Develop skills
- Optimise CRM architecture for enhanced call centre performance.
- Spot and sort out CRM system shortcomings for smooth operations.
- Analyse CRM features to improve call centre efficiency.
- Develop training materials for effective CRM user support.
- Put continuous improvement strategies into practice using data insights.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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