Corporate Customer Service Course
Master call center performance with the Corporate Customer Service Course. Learn KPIs, CSAT survey design, QA scorecards, coaching, dashboards, and change management to boost service levels, agent engagement, and customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Corporate Customer Service Course gives you practical tools to boost satisfaction, efficiency, and results in a fast-paced support environment. Learn to design effective CSAT surveys, set clear SLAs and quality standards, build actionable dashboards, and run continuous improvement cycles. Gain skills in coaching, performance management, and communication so you can drive higher scores, smoother operations, and stronger customer loyalty.
Elevify advantages
Develop skills
- Call center KPI mastery: quickly read AHT, FCR, CSAT, NPS to boost results.
- CSAT survey design: build short, bias-aware surveys that capture real customer voice.
- Coaching and QA skills: run focused 1:1s, use scorecards, and lift agent quality fast.
- Dashboard reporting: create clear SLA and queue views for fast, data-driven decisions.
- Change management tactics: roll out new standards with microlearning and gamification.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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