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Call Quality Manager Course
Take your call centre know-how to the next level with our Call Quality Manager Course, made for professionals looking to boost service quality and keep customers happy. Learn how to put together proper quality improvement plans, bring in smart process changes, and design training programmes that hit the mark. Get a handle on key figures like First Call Resolution and Net Promoter Score, and get the skills to manage resources, talk to your team, and tweak strategies based on the numbers. Give your career a leg up by making sure calls are handled brilliantly and customer feedback is properly understood.
- Develop quality improvement plans: Spot and sort out the main problems in the call centre.
- Implement process changes: Improve how things work with clever changes.
- Design targeted training: Create programmes to get the best out of your agents.
- Analyze customer feedback: Understand the data to make satisfaction scores better.
- Monitor progress effectively: Keep an eye on the figures and adjust strategies to get the job done.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Take your call centre know-how to the next level with our Call Quality Manager Course, made for professionals looking to boost service quality and keep customers happy. Learn how to put together proper quality improvement plans, bring in smart process changes, and design training programmes that hit the mark. Get a handle on key figures like First Call Resolution and Net Promoter Score, and get the skills to manage resources, talk to your team, and tweak strategies based on the numbers. Give your career a leg up by making sure calls are handled brilliantly and customer feedback is properly understood.
Elevify advantages
Develop skills
- Develop quality improvement plans: Spot and sort out the main problems in the call centre.
- Implement process changes: Improve how things work with clever changes.
- Design targeted training: Create programmes to get the best out of your agents.
- Analyze customer feedback: Understand the data to make satisfaction scores better.
- Monitor progress effectively: Keep an eye on the figures and adjust strategies to get the job done.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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