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Call Center Team Coordinator Course

Call Center Team Coordinator Course
from 4 to 360h flexible workload
certificate recognized by the MEC

What will I learn?

Give your career a boost with our Call Centre Team Coordinator Course, designed to give professionals the skills they need to succeed. Master communication techniques to improve customer satisfaction, optimise call routing, and manage high volumes efficiently. Develop leadership skills, resolve conflicts, and increase team engagement through proven strategies. Learn to put feedback systems in place, set KPIs, and drive continuous improvement. Join now to transform your call centre operations and lead with confidence.

Elevify advantages

Develop skills

  • Master communication: Improve customer interactions with effective communication skills.
  • Optimise call routing: Streamline call flows for efficient handling of high volumes.
  • Lead teams effectively: Build trust and resolve conflicts with impactful leadership.
  • Boost engagement: Put recognition systems in place to motivate and engage employees.
  • Improve performance: Set and measure KPIs for continuous team improvement.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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