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Call Center Project Manager Course
Give your career a boost with our Call Centre Project Manager Course, tailored for professionals looking to master key skills in project management, process improvement, and customer satisfaction. Learn how to manage stakeholders, reduce risks, and improve project lifecycles. Improve your knowledge in Lean, Six Sigma, and change management while developing strong communication and leadership skills. Gain insights into data analysis, key performance indicators, and the latest call centre technologies to drive success and innovation.
- Master stakeholder management: Involve and satisfy key project stakeholders.
- Implement risk management: Identify and reduce possible project risks.
- Enhance customer satisfaction: Design processes focused on customer needs.
- Drive process improvement: Use Lean and Six Sigma for efficiency.
- Leverage call centre tech: Make the most of AI and new tools for innovation.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Give your career a boost with our Call Centre Project Manager Course, tailored for professionals looking to master key skills in project management, process improvement, and customer satisfaction. Learn how to manage stakeholders, reduce risks, and improve project lifecycles. Improve your knowledge in Lean, Six Sigma, and change management while developing strong communication and leadership skills. Gain insights into data analysis, key performance indicators, and the latest call centre technologies to drive success and innovation.
Elevify advantages
Develop skills
- Master stakeholder management: Involve and satisfy key project stakeholders.
- Implement risk management: Identify and reduce possible project risks.
- Enhance customer satisfaction: Design processes focused on customer needs.
- Drive process improvement: Use Lean and Six Sigma for efficiency.
- Leverage call centre tech: Make the most of AI and new tools for innovation.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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