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Call Center Project Manager Course

Call Center Project Manager Course
from 4 to 360h flexible workload
certificate recognized by the MEC

What will I learn?

Give your career a boost with our Call Centre Project Manager Course, tailored for professionals looking to master key skills in project management, process improvement, and customer satisfaction. Learn how to manage stakeholders, reduce risks, and improve project lifecycles. Improve your knowledge in Lean, Six Sigma, and change management while developing strong communication and leadership skills. Gain insights into data analysis, key performance indicators, and the latest call centre technologies to drive success and innovation.

Elevify advantages

Develop skills

  • Master stakeholder management: Involve and satisfy key project stakeholders.
  • Implement risk management: Identify and reduce possible project risks.
  • Enhance customer satisfaction: Design processes focused on customer needs.
  • Drive process improvement: Use Lean and Six Sigma for efficiency.
  • Leverage call centre tech: Make the most of AI and new tools for innovation.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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