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Bilingual Operator Course

Bilingual Operator Course
from 4 to 360h flexible workload
certificate recognized by the MEC

What will I learn?

Elevate your career in a call centre with our Bilingual Operator Course, designed for professionals looking to excel in a fast-paced environment. Master effective communication techniques, including active listening and non-verbal cues, to improve interactions with customers. Develop problem-solving strategies and stress management skills to stay professional when the pressure is on. Become proficient in bilingual communication, cultural awareness, and call centre operations, ensuring you provide exceptional service and efficiently meet the needs of a diverse range of customers.

Elevify advantages

Develop skills

  • Master active listening for effective customer interactions.
  • Improve bilingual communication with cultural awareness.
  • Develop problem-solving skills for efficient solutions.
  • Manage stress and stay professional under pressure.
  • Optimise call handling with advanced call centre software.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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