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Working With Difficult People Course
Give your firefighting career a real boost with our 'Dealing with Tricky Individuals Course,' designed to give you the skills you need for high-pressure situations. Learn to lead and influence without having the official power, motivate your team, and make lasting changes to how people act. Build a good team spirit by encouraging trust, working together, and making everyone feel included. Get the hang of stress management techniques and good communication to sort out arguments and understand how your team works. Really step up your professional game today.
- Influence without official power: Get really good at persuading people so you can lead well, no matter what the situation.
- Sort out arguments: Develop your skills in negotiating and mediating to keep teamwork running smoothly.
- Manage stress: Learn how to stay calm and help others when things get tough.
- Build team trust: Encourage respect and working together to create a good atmosphere at work.
- Communicate properly: Improve your listening and feedback skills for clear conversations.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Give your firefighting career a real boost with our 'Dealing with Tricky Individuals Course,' designed to give you the skills you need for high-pressure situations. Learn to lead and influence without having the official power, motivate your team, and make lasting changes to how people act. Build a good team spirit by encouraging trust, working together, and making everyone feel included. Get the hang of stress management techniques and good communication to sort out arguments and understand how your team works. Really step up your professional game today.
Elevify advantages
Develop skills
- Influence without official power: Get really good at persuading people so you can lead well, no matter what the situation.
- Sort out arguments: Develop your skills in negotiating and mediating to keep teamwork running smoothly.
- Manage stress: Learn how to stay calm and help others when things get tough.
- Build team trust: Encourage respect and working together to create a good atmosphere at work.
- Communicate properly: Improve your listening and feedback skills for clear conversations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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