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Healthcare Telephone Training Course

Healthcare Telephone Training Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Master safe, effective phone interactions with a concise, practice-focused course that builds clear call structures, practical scripts, and accurate documentation. Learn to verify identity, protect sensitive information, manage angry or anxious callers, and handle common scenarios such as medication guidance, billing issues, and pediatric concerns, while using plain language, teach-back, and measurable strategies for continuous improvement.

Elevify advantages

Develop skills

  • Safe call structure: apply practical scripts from greeting to clinical closing.
  • Patient data protection: handle PHI, consent, and third-party calls securely.
  • Clinical phone triage: assess risk, give clear advice, and refer safely.
  • Difficult calls mastery: de-escalate anger, anxiety, and billing conflicts fast.
  • Continuous improvement: use metrics, feedback, and role-play to refine calls.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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