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Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Hotel Customer Service Protocols Course gives you clear, ready-to-use standards for every guest interaction, from check-in to check-out. Learn professional greetings, body language, and scripts, plus shift checklists, coordination with other departments, and accurate recordkeeping. Practice complaint handling, de-escalation, and feedback collection so you deliver consistent, efficient, and memorable stays every time.

Elevify advantages

Develop skills

  • Front desk scripting: deliver consistent, polished greetings and farewells.
  • Guest-first mindset: apply hospitality principles in every hotel interaction.
  • Shift coordination: use checklists to align front desk with housekeeping and F&B.
  • Check-in and check-out mastery: follow fast, accurate, guest-friendly protocols.
  • Complaint resolution: de-escalate issues with empathy, ownership, and clear logs.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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