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Hospitality & Tourism Quality Management Course

Hospitality & Tourism Quality Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Hospitality & Tourism Quality Management Course gives you practical tools to design clear standards, measure performance, and fix issues fast. Learn to use reviews and surveys as KPIs, map guest journeys, set service levels, manage risk, and run audits. With ready-to-use SOPs, checklists, and training plans, you can boost satisfaction, reduce complaints, and keep operations consistently under control.

Elevify advantages

Develop skills

  • Build tourism KPIs: turn reviews and surveys into clear quality metrics.
  • Design SMART service standards for every step of the tourist journey.
  • Create SOPs, checklists and SLAs that lock in consistent travel quality.
  • Manage complaints fast: structured intake, escalation and resolution.
  • Lead continuous improvement using risk analysis, audits and PDCA cycles.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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