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General Telephony Course

General Telephony Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The General Telephony Course gives you a practical, fast-paced overview of modern voice systems, from PSTN and TDM PBXs to VoIP, SIP, and RTP. Learn to design dialplans, call flows, and numbering, plan migrations, handle analog devices, and integrate IP or cloud PBXs. You also cover QoS, security, redundancy, E911, and real-world testing so you can deploy stable, high-quality calling environments with confidence.

Elevify advantages

Develop skills

  • Design VoIP architectures: plan codecs, call flows, and IP PBX or cloud PBX.
  • Build dialplans: configure DIDs, IVR, hunt groups, and internal extensions.
  • Engineer QoS and resilience: tune voice traffic, redundancy, and E911 routing.
  • Implement SIP trunks and SBCs: secure, normalize, and test PSTN connectivity.
  • Plan PSTN-to-VoIP migration: hybrid setups, number porting, and analog device support.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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