Choose your language

Jira Service Desk training

4.8/5
Jira Service Desk training
4.8 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Master Jira Service Management Cloud with this focused, hands-on course. Learn how to configure service projects, design clear request types and portals, set up SLAs and smart automation, and build effective queues for different support teams. You will also configure approvals, workflows, dashboards, and reports, and plan knowledge management, communication, and a smooth transition from email to portal-based support.

Elevify advantages

Develop skills

  • JSM project setup: configure ITSM templates, roles, SSO and licensing fast.
  • Request portal design: build clear request types, forms and UX that users adopt.
  • SLA and automation mastery: define SLAs, priorities and smart rules that scale.
  • Workflow engineering: design approvals, incident flows and secure transitions.
  • Dashboards and KPIs: create JSM reports, CSAT metrics and manager-ready views.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

FAQ

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course