Jira Service Desk training
4.8/5
Master Jira Service Desk for IT support. Learn JSM Cloud setup, request types, SLAs, queues, dashboards, and automation to cut resolution times, boost CSAT, and build scalable ITSM workflows for high-performing technology teams.

4.8 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Master Jira Service Management Cloud with this focused, hands-on course. Learn how to configure service projects, design clear request types and portals, set up SLAs and smart automation, and build effective queues for different support teams. You will also configure approvals, workflows, dashboards, and reports, and plan knowledge management, communication, and a smooth transition from email to portal-based support.
Elevify advantages
Develop skills
- JSM project setup: configure ITSM templates, roles, SSO and licensing fast.
- Request portal design: build clear request types, forms and UX that users adopt.
- SLA and automation mastery: define SLAs, priorities and smart rules that scale.
- Workflow engineering: design approvals, incident flows and secure transitions.
- Dashboards and KPIs: create JSM reports, CSAT metrics and manager-ready views.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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