IT Department Course
Master IT operations for mid-sized companies. Learn to design an effective IT operating model, define SLAs and metrics, streamline tickets and change management, strengthen cybersecurity, and communicate clearly with leadership and business teams.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The IT Department Course gives you practical tools to assess current operations, design an effective operating model, and streamline request, project, and change processes. Learn to define service levels, build useful dashboards, manage risk and cybersecurity controls, and improve communication with leadership and stakeholders using ready-to-use templates, workflows, and governance models for fast, reliable results.
Elevify advantages
Develop skills
- IT operations assessment: rapidly diagnose gaps, risks, and quick wins.
- IT operating model design: structure teams, roles, and workflows for impact.
- ITSM process setup: build lean request, incident, and change workflows fast.
- Metrics and SLA management: define, track, and report IT performance clearly.
- Operational risk and security: apply low-cost controls for resilient IT.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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