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Microsoft CRM Course

4.3/5
Microsoft CRM Course
4.3 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Microsoft CRM Course gives you practical skills to design Dataverse tables, model B2B subscriptions, and structure accounts, contacts, and leads for accurate data. Learn to configure sales and service processes, manage cases with SLAs, build insightful dashboards and KPIs, and automate workflows with Power Automate, so your CRM runs reliably, scales smoothly, and supports better decisions every day.

Elevify advantages

Develop skills

  • Design B2B SaaS CRM data models: subscriptions, accounts, contacts, and leads.
  • Build efficient sales pipelines: lead lifecycle, qualification, and opportunity flow.
  • Configure case management: SLAs, routing, queues, and knowledge integration.
  • Create actionable CRM dashboards: sales, support KPIs, and Power BI-ready views.
  • Implement CRM automation: workflows, Power Automate, and adoption best practices.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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