Telephone Switchboard Training
Master modern telephone switchboard skills for Secretariat roles: manage multi-line PBX systems, route calls under pressure, use professional scripts, handle sensitive conversations, log incidents accurately, and deliver calm, confident service every time.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Telephone Switchboard Training gives you practical, step-by-step skills to manage modern PBX and multi-line systems with confidence. Learn clear greeting and hold scripts, calm upset callers, route complex calls, and handle errors professionally. Master call logging, confidentiality, voicemail and forwarding tools so every interaction is accurate, efficient, and reflects a high standard of service.
Elevify advantages
Develop skills
- Professional call control: handle multi-line PBX traffic with calm precision.
- De-escalation scripts: calm upset callers and deliver bad news respectfully.
- Smart call routing: screen, prioritize, and transfer executives’ calls flawlessly.
- Error recovery: fix misrouted or dropped calls fast and log incidents clearly.
- Confidential handling: manage HR, legal, and executive calls with strict privacy.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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