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Telephone Switchboard Training

Telephone Switchboard Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Telephone Switchboard Training gives you practical, step-by-step skills to manage modern PBX and multi-line systems with confidence. Learn clear greeting and hold scripts, calm upset callers, route complex calls, and handle errors professionally. Master call logging, confidentiality, voicemail and forwarding tools so every interaction is accurate, efficient, and reflects a high standard of service.

Elevify advantages

Develop skills

  • Professional call control: handle multi-line PBX traffic with calm precision.
  • De-escalation scripts: calm upset callers and deliver bad news respectfully.
  • Smart call routing: screen, prioritize, and transfer executives’ calls flawlessly.
  • Error recovery: fix misrouted or dropped calls fast and log incidents clearly.
  • Confidential handling: manage HR, legal, and executive calls with strict privacy.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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