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Interviewing & Candidate Selection Course

Interviewing & Candidate Selection Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Interviewing & Candidate Selection Course shows you how to define the ideal junior customer support specialist profile, map competencies to KPIs, and design structured interviews with clear question banks and scoring rubrics. Practice evaluating candidates through simulations, then turn interview data into targeted onboarding, development plans, and continuous improvements that boost performance, retention, and customer satisfaction.

Elevify advantages

Develop skills

  • Competency-based hiring: define, map, and prioritize core role competencies fast.
  • Structured interview design: build STAR question banks that predict performance.
  • Scoring rubrics: create 1–5 scales and matrices for fair, bias-resistant decisions.
  • Candidate evaluation: synthesize answers into clear, documented hire recommendations.
  • Onboarding alignment: turn interview data into focused 60–90 day success plans.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor and the course from Elevify was crucial in my selection.
EmersonPolice Investigator
The course was essential in meeting my boss's and the company's expectations.
SilviaNurse
Very excellent course. Lots of valuable information.
WiltonCivil Firefighter

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