Debt Collection Course
Master ethical, compliant debt collection in finance. Learn consumer law, risk management, hardship assessment, and negotiation to design fair payment solutions, protect your organization, and improve recovery rates with proven scripts and communication strategies.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This concise Debt Collection Course shows you how to assess customer hardship, verify identity, and document every promise accurately while following strict legal and ethical standards. Learn compliant contact strategies, fair payment solutions, and negotiation techniques, plus ready-to-use scripts, templates, and review checklists that reduce risk, resolve past-due accounts, and protect your organization’s reputation.
Elevify advantages
Develop skills
- Ethical debt assessment: quickly gauge hardship and repayment capacity.
- Compliance-first collections: apply FDCPA, TCPA and privacy rules in practice.
- Risk-based strategies: spot legal, financial and reputational collection risks fast.
- Multi-channel outreach: design short, compliant call, email, SMS and letter plans.
- Negotiation mastery: build fair payment plans, settlements and forbearance deals.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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