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Customer Journey Course
Unlock the potential of Business Intelligence with our Customer Journey Course (Irish Edition). Delve into customer behaviour analysis, learn state-of-the-art data collection techniques, and master behavioural analysis methods. Improve your skills in spotting customer pain points and optimising their journey with effective strategies. Become proficient in using analytics tools, CRM systems, and automation technologies. Keep ahead with insights into e-commerce trends and best practices, making sure you deliver exceptional customer experiences and boost business success.
- Master data collection: Learn effective techniques for gathering customer data.
- Analyse behaviour: Discover methods to interpret and predict customer actions.
- Optimise journeys: Implement strategies to enhance customer experiences.
- Visualise insights: Create impactful data visualisations for clear communication.
- Leverage CRM tools: Utilise CRM systems to improve customer relationship management.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Unlock the potential of Business Intelligence with our Customer Journey Course (Irish Edition). Delve into customer behaviour analysis, learn state-of-the-art data collection techniques, and master behavioural analysis methods. Improve your skills in spotting customer pain points and optimising their journey with effective strategies. Become proficient in using analytics tools, CRM systems, and automation technologies. Keep ahead with insights into e-commerce trends and best practices, making sure you deliver exceptional customer experiences and boost business success.
Elevify advantages
Develop skills
- Master data collection: Learn effective techniques for gathering customer data.
- Analyse behaviour: Discover methods to interpret and predict customer actions.
- Optimise journeys: Implement strategies to enhance customer experiences.
- Visualise insights: Create impactful data visualisations for clear communication.
- Leverage CRM tools: Utilise CRM systems to improve customer relationship management.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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