Front Office Management Course
Master front office management for 4-star city hotels. Learn staffing, check-in/checkout optimization, guest communication, upselling, complaint recovery, and performance metrics to boost service quality, revenue, and team efficiency in business hospitality.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Front Office Management Course gives you practical tools to run a smooth, guest-focused front desk in a 4-star city hotel. Learn staffing and shift planning, fast check-in and checkout flows, digital and express options, and effective complaint recovery. Master PMS features, internal communication, upselling, and performance metrics so you can streamline operations, boost satisfaction, and improve revenue quickly.
Elevify advantages
Develop skills
- Front desk operations mastery: run 4-star city hotel arrivals and departures smoothly.
- Guest communication & upselling: boost revenue with polished, timely interactions.
- Complaint handling & recovery: turn guest issues into loyalty in a structured way.
- Shift, staffing & training tactics: schedule smart and coach agents on the job fast.
- PMS, payments & reporting: use hotel systems and KPIs to cut errors and delays.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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