Shared Services Center (SSC) Course
The Shared Services Centre (SSC) Course provides a practical roadmap to design, launch, and optimise an SSC. Learn core operating models, scope and process selection, service delivery tools, SLAs and KPIs, and governance. Explore risk, compliance, and change management, including communication, training, and adoption metrics, so you can build a secure, scalable, and data-driven shared services operation.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Shared Services Centre (SSC) Course provides a practical roadmap to design, launch, and optimise an SSC. Learn core operating models, scope and process selection, service delivery tools, SLAs and KPIs, and governance. Explore risk, compliance, and change management, including communication, training, and adoption metrics, so you can build a secure, scalable, and data-driven shared services operation.
Elevify advantages
Develop skills
- Design SSC operating models: build lean, centralised service structures fast.
- Configure SSC service tools: portals, ticketing, workflows, and automation.
- Set SSC SLAs and KPIs: create dashboards, reports, and improvement loops.
- Plan SSC implementation: phased rollout, risk mitigation, and cutover control.
- Govern SSC teams: define roles, governance, and business unit relationships.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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