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CSAT Course
Level up your product design skills with our CSAT Course (Irish Edition), specifically designed for professionals keen to get a proper handle on customer satisfaction metrics. Delve into actionable strategies, get them lined up with company objectives, and put together realistic improvement plans. Learn how to analyse data, spot trends, and benchmark properly within the tech sector here in Ireland. Improve your ability to communicate findings and recommendations clearly. This concise, high-quality course gives you the tools to identify areas for improvement and drive customer satisfaction to the next level.
- Develop actionable strategies: Craft and execute plans in line with company objectives.
- Master CSAT metrics: Understand and use CSAT to improve the customer experience.
- Communicate effectively: Present data and insights clearly to the relevant people.
- Analyse data proficiently: Spot trends and clean data for accurate analysis.
- Benchmark industry standards: Apply and research benchmarks to improve performance.

from 4 to 360h flexible workload
certificate recognized by the MEC
What will I learn?
Level up your product design skills with our CSAT Course (Irish Edition), specifically designed for professionals keen to get a proper handle on customer satisfaction metrics. Delve into actionable strategies, get them lined up with company objectives, and put together realistic improvement plans. Learn how to analyse data, spot trends, and benchmark properly within the tech sector here in Ireland. Improve your ability to communicate findings and recommendations clearly. This concise, high-quality course gives you the tools to identify areas for improvement and drive customer satisfaction to the next level.
Elevify advantages
Develop skills
- Develop actionable strategies: Craft and execute plans in line with company objectives.
- Master CSAT metrics: Understand and use CSAT to improve the customer experience.
- Communicate effectively: Present data and insights clearly to the relevant people.
- Analyse data proficiently: Spot trends and clean data for accurate analysis.
- Benchmark industry standards: Apply and research benchmarks to improve performance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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