Ground Staff Course
This course equips participants with essential skills for efficient airport ground staff operations, focusing on passenger and baggage management, communication, and special assistance to ensure smooth and professional service.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Ground Staff Course provides practical, step-by-step training to manage check-in, boarding, baggage, and passenger movement smoothly, even during busy times. Learn clear communication methods, handling disruptions, assisting persons with reduced mobility, and safety and security protocols using real-world tools, checklists, and performance indicators to work more efficiently, cut down on mistakes, and offer a dependable, professional airport service.
Elevify advantages
Develop skills
- Airport ground operations: master core duties, teams, and compliance quickly.
- Passenger processing: handle check-in, boarding, queues, and IDs under pressure.
- Baggage handling: resolve irregularities, track bags, and coordinate units.
- Disruption communication: deliver clear updates via PA, screens, and messages.
- Special assistance care: manage PRM support with safety, dignity, and accuracy.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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