Passenger Service Agent Course
4/5
Gain expertise in passenger check-in, baggage rules, overbooking management, PRM support, and gate operations through this focused Passenger Service Agent Training. Develop the confidence to manage high-pressure situations, complex passenger needs, and tight schedules in the dynamic aviation industry, preparing you for real-world success.

4.0 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You will learn to assist passengers with reduced mobility, families, and unaccompanied minors, while ensuring safety, timeliness, and excellent service. It includes practical scripts, workflows, and regulatory knowledge for frontline aviation roles.
Elevify advantages
Develop skills
- Master international check-in with speed, accuracy, and full compliance.
- Handle overbooking calmly using proven scripts and compensation options.
- Excel in baggage processing, tagging, and resolving irregularities quickly.
- Provide dignified assistance to PRM, families, and minors under time constraints.
- Control gate operations including reseating, flight changes, and punctual boarding.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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