Passenger Service Agent Course
Gain expertise in passenger check-in, baggage rules, overbooking management, PRM support, and gate operations through this focused Passenger Service Agent Training. Develop the confidence to manage high-pressure situations, complex passenger needs, and tight schedules in the dynamic aviation industry, preparing you for real-world success.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You will learn to assist passengers with reduced mobility, families, and unaccompanied minors, while ensuring safety, timeliness, and excellent service. It includes practical scripts, workflows, and regulatory knowledge for frontline aviation roles.
Elevify advantages
Develop skills
- Master international check-in with speed, accuracy, and full compliance.
- Handle overbooking calmly using proven scripts and compensation options.
- Excel in baggage processing, tagging, and resolving irregularities quickly.
- Provide dignified assistance to PRM, families, and minors under time constraints.
- Control gate operations including reseating, flight changes, and punctual boarding.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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