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Airport Service Quality Course

Airport Service Quality Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Acquire practical tools in the Airport Service Quality Course to map passenger journeys, minimise queues, enhance cleanliness, and optimise check-in, security, and boarding. Master designing ASQ indicators, creating dashboards, utilising sensors and surveys, stakeholder engagement, and executing a six-month improvement programme to elevate satisfaction, reliability, and punctuality throughout the terminal.

Elevify advantages

Develop skills

  • Design ASQ indicators with clear KPIs, targets, and benchmarks.
  • Map passenger journeys to identify pain points from curb to gate.
  • Redesign processes to optimise queues, staffing, and fast-track flows.
  • Deploy smart tech using sensors, surveys, and analytics for insights.
  • Lead ASQ change by engaging stakeholders and sustaining improvements.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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