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Airport Passenger Services Course

Airport Passenger Services Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on skills for check-in, boarding, and resolving passenger issues confidently. You'll master baggage handling rules, document verification, late arrivals, special needs support, effective communication, conflict de-escalation, and professional behaviour. Gain expertise in safety protocols, regulatory compliance, and team coordination to ensure seamless flights and satisfied passengers.

Elevify advantages

Develop skills

  • Master check-in procedures: confidently verify identities, baggage, and travel documents.
  • Operate boarding gates efficiently: manage timely processes, late arrivals, and standby passengers.
  • Handle passenger issues effectively: de-escalate disputes and resolve incidents securely.
  • Ensure full regulatory adherence: implement rules for international flights, denied boarding, and rights.
  • Deliver top-tier service: prioritise duties, collaborate with teams, and exceed passenger expectations.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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