Airport Passenger Services Course
Gain essential skills in airport passenger services, covering check-in, boarding, baggage management, safety measures, and customer support. Learn to manage disruptions, accommodate special requirements, and adhere to aviation regulations with assurance, ensuring efficient and compliant operations in busy airport settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for check-in, boarding, and resolving passenger issues confidently. You'll master baggage handling rules, document verification, late arrivals, special needs support, effective communication, conflict de-escalation, and professional behaviour. Gain expertise in safety protocols, regulatory compliance, and team coordination to ensure seamless flights and satisfied passengers.
Elevify advantages
Develop skills
- Master check-in procedures: confidently verify identities, baggage, and travel documents.
- Operate boarding gates efficiently: manage timely processes, late arrivals, and standby passengers.
- Handle passenger issues effectively: de-escalate disputes and resolve incidents securely.
- Ensure full regulatory adherence: implement rules for international flights, denied boarding, and rights.
- Deliver top-tier service: prioritise duties, collaborate with teams, and exceed passenger expectations.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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