Airport Agent Training
Gain essential skills as an airport agent for high-traffic routes like JFK–LAX. Master check-in, gate management, baggage handling, special passenger assistance, security compliance, and resolving issues like delays or overbookings confidently, while prioritising safety, regulations, and your airline's standing. Ideal for building a reliable career in aviation ground operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides hands-on skills for airport agents, covering check-in processes, document checks, baggage handling, gate operations, and managing disruptions on routes like JFK to LAX. You'll master TSA and DOT rules, handle delays, overbookings, assist passengers with needs, resolve disputes, make announcements, and ensure safety, compliance, and airline reputation are upheld.
Elevify advantages
Develop skills
- Master special assistance for passengers requiring mobility aid, wheelchairs, and special service requests with full confidence.
- Excel in travel document verification, applying TSA regulations accurately and logging any refusals properly.
- Achieve top performance in gate operations, managing passenger lists, announcements, and efficient boarding processes.
- Handle irregular operations such as delays, overbookings, and gate changes calmly while staying fully compliant.
- Resolve baggage issues and fees swiftly, safeguarding luggage and calming any passenger disputes effectively.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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