Lesson 1Pre-inspection walkaround: visible leaks, tyre condition, fluid levels, obvious wiring or harness damageGuides a step-by-step outside and engine bay check before shifting the vehicle. Covers looking for leaks, tyre wear, glass damage, fluid levels, loose parts, and clear wiring or harness problems, noting all on the repair order.
Outside body, glass, and lights checkChecking tyres, wheels, and tread wearLooking for visible fluid leaksEngine bay fluid level and belt checksSpotting wiring and harness damageLesson 2Vehicle security and key handling policies during inspection and test drive preparationExplains managing keys, remotes, and keyless fobs to avoid loss or theft. Details safe storage, sign-out books, valet tags, and rules for test drives, including who can drive, route planning, and noting mileage before and after.
Key tag coding and identification rulesSecure key storage and access controlKey sign-out books and accountabilityTest drive permission and routingAfter-test drive mileage and fuel checksLesson 3Recording and storing customer consent for diagnostic time and potential chargesDescribes explaining diagnostic steps, rates, and possible extra costs. Shows getting written or digital agreement, setting money or time limits, and saving approvals in the repair order system to prevent arguments and follow laws.
Explaining diagnostic process and estimatesSetting time and money permission limitsWritten, digital, and recorded approvalsUpdating agreement when scope growsStoring consent records in repair order systemLesson 4Photos and initial evidence gathering: where to photograph and how to label images for the ROCovers best ways to photograph vehicles at intake, including outside, inside, engine bay, and damage spots. Explains file naming, repair order linking, time stamps, and labelling images to make them clear, trackable, and legally strong.
Needed intake photo angles and viewsRecording pre-existing damage and wearEngine bay and underbody photo guidelinesFile naming and repair order number rulesTime stamps, metadata, and chain of custodyLesson 5Structured symptom interview: clarifying when, how often, and conditions of CEL, rough idle, hesitation, and fuel economy changeGives a structured way to talk with customers about driving problems. Focuses on clearing up when symptoms happen, how often, working conditions, fuel quality, and recent changes, to better diagnose and cut down on return visits.
Clearing up concern: CEL, idle, hesitationTime, frequency, and length of symptomsWorking conditions and load factorsFuel quality, recent fill-ups, and additivesRecent fixes, events, or changesLesson 6Documenting initial odometer, VIN, fuel level, and any customer-provided observations or prior repairsTeaches accurately noting odometer, VIN, fuel level, and customer notes at intake. Stresses checking VIN plate and labels, noting warning stickers, and recording past fixes or added equipment that might affect diagnosis or warranty.
Reading and noting odometer accuratelyFinding and checking VIN and labelsNoting fuel level and fuel typeRecording past fixes and changesCapturing customer notes and concernsLesson 7Receiving the vehicle and confirming customer complaints on a repair orderFocuses on taking the vehicle, verifying identity, and matching customer concerns to the repair order. Covers confirming contact info, complaint words, symptoms versus diagnoses, and noting any warning lights or noises at drop-off.
Verifying customer and vehicle identityTurning concerns into clear complaintsSeparating symptoms from customer diagnosesConfirming contact and permission detailsNoting warning lights, noises, and smellsLesson 8Lift and jacking procedures, wheel chock placement, and vehicle stability verificationDetails safe lifting and jacking for different vehicle types. Includes picking lift points, using jack stands, placing wheel chocks, checking stability before work, and following maker and workshop safety rules every time.
Finding approved lift and jack pointsSetting arms and pads rightWheel chock placement for lifts and jacksVerifying vehicle stability before workLowering steps and after-lift checksLesson 9Required safety checks before work: PPE, parking brake, wheel chocks, keys, immobilizer, battery disconnect policyOutlines must-do safety checks before starting work. Includes picking PPE, checking parking brake and gear, wheel chock placement, workshop air flow, immobilizer use, and when and how to safely disconnect or reconnect the battery.
Picking and using required PPEParking brake and transmission checksWheel chock placement best waysImmobilizer and anti-theft precautionsBattery disconnect and reconnect stepsLesson 10Using the dealership repair order system: fields to populate (complaints, visual findings, advised authorizations)Explains navigating the dealership repair order system and filling required fields right. Covers complaint, cause, and fix structure, attaching photos and estimates, adding technician notes, and entering suggested services and approvals.
Must-do repair order header and vehicle fieldsEntering complaints, causes, correctionsAttaching photos and documents to repair ordersNoting estimates and permissionsAdding notes for parts and warranty staff
