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Service Quality Course

Service Quality Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches designing practical call quality checklists, applying scoring rubrics, balancing compliance and customer focus, evaluating recordings for tone and empathy, scoring reliably, analysing data to diagnose issues, planning improvements, coaching effectively, and tracking gains in satisfaction and efficiency.

Elevify advantages

Develop skills

  • Diagnose call quality issues swiftly using actual call data to identify root causes.
  • Develop streamlined QA checklists with precise, measurable criteria for consistent evaluations.
  • Conduct uniform call assessments by scoring accurately, calibrating, and minimising bias.
  • Transform QA insights into practical actions via pilots, KPIs, and targeted coaching strategies.
  • Refine key call metrics like AHT, CSAT, and FCR to optimise overall service excellence.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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