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Remote Technical Support Advisor Course

Remote Technical Support Advisor Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain hands-on skills to confidently manage tough connectivity problems. Master organised call handling, smart questioning, time efficiency, and tools like tickets, softphones, and knowledge bases. Learn Wi-Fi and home network essentials, systematic troubleshooting, and scripts for empathy, calming upset customers, and precise escalations in this compact course.

Elevify advantages

Develop skills

  • Proficient call handling with structure, control, and simple instructions for everyday users.
  • Quick network assessment: perform checks, interpret signals, and identify home Wi-Fi faults.
  • Hands-on troubleshooting: direct reboots, Wi-Fi diagnostics, VPN verification, and follow-ups.
  • Superior record-keeping: fill tickets, document tests, and craft clear escalation notes.
  • Compassionate scripts: calm callers, simplify technical talk, and ensure cooperation.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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